Identify the location
Property name, unit number, and the room or fixture affected.
Support after move-in
When something
needs attention.
Clear information helps landlords and technicians respond faster. Use this guide to report a home issue with the right details.
Report an issue
Four details make the difference.
Describe what happened
When it started, what you observed, and whether it is getting worse.
Add clear photos
Include one wide photo and close-ups of damage, labels, or error codes.
Share availability
Give times when you can provide access and the best number to reach you.
Urgent
Safety or active damage
For fire, gas odor, medical danger, or immediate threat, contact the appropriate emergency service first. For active leaks or electrical hazards, avoid the affected area and notify your housing contacts right away.
Standard request
Repair or inspection needed
For appliances, heating, internet equipment, fixtures, or minor damage, send the full issue details and preferred access time so coordination can begin.
Already a Jackie’s client?
Send the issue in one message.
Use the contact page and include your property name, unit, photos available, and the urgency of the issue. The team can then direct the request to the right contact.
Contact support