Living Guide
Maintenance & Safety
Know who to contact first when something goes wrong.
What to do
Use a different response for immediate danger, urgent repairs, and routine maintenance.
- 1For immediate danger, contact emergency services and the building emergency contact first.
- 2For an urgent off-post repair without immediate danger, contact the landlord or property manager, then record the time, issue, and photos.
- 3For routine repairs, use the request method in your lease and keep the request number, response, and completion date.
Required Items
Full address and unit number; photos or video; time the issue started; issue description; lease repair clause; previous request record; emergency and property-manager contacts.
Contact First
Immediate danger: emergency services and the building emergency contact. Off-post repairs: landlord or property manager. On-post housing: the official Housing or DPW process.